Cancel a Non-Refundable Ticket
If you purchased a non-refundable ticket, in some cases, a cancellation charge will be deducted from the cost of your flight. Any remaining value will be provided as an eCredit that can be used towards the purchase of another ticket.
How to Cancel a Non-Refundable Ticket
Ensure you cancel your ticket prior to departure (Tickets not changed or canceled prior to departure will have no remaining value)
No Cancellation Fee
Cancellation fees are not applicable for the following tickets:
Main Cabin and above tickets for travel within the U.S., Puerto Rico and USVI
Main Cabin and above tickets for travel originating from the United States, Canada, Europe, Africa or the Caribbean to anywhere in the world (including flights operated by joint venture and codeshare partners)
Basic Economy tickets are excluded
Cancellation Charges and Fees
If your ticket is not included in the No Cancellation Fees policy above (for example, Basic Economy tickets or tickets originating in Central or South America), then cancellation fees or charges apply and start at $99 depending on your itinerary (subject to change – the applicable fee is listed in the Fare Rules for your ticket), and you will receive the remaining value of your ticket (after deduction of the cancellation charge or fee) as an eCredit.* The expiration date of your eCredit will depend on the terms of your original ticket and any applicable waivers.
*Excludes tickets issued for travel originating in Mexico, which cannot be canceled or changed. For tickets issued for travel originating in Korea, tickets will be refunded to original form of payment after deducting the cancellation charge. Check your ticket along with the Baggage & Travel Fees page to view the fees that apply to Basic Economy tickets.
Cancel a Refundable Ticket
If your plans change and you booked a refundable ticket, you can apply for a refund. Please be sure to change or cancel your flight prior to departure.
How to Cancel a Refundable Ticket
Ensure you cancel your ticket prior to departure
Apply for a Refund for a Refundable Ticket
Visit My Trips to request a refund for an upcoming trip. Your ticket must be a refundable ticket, purchased with a credit card, cash or check. Your refund will be issued to your original payment method.
Cancel Your Trip Protection Plan, opens in a new window
For a full refund of your premium, you must cancel within 15 days of your plan purchase (or as determined by your state of residence) and must not have filed a claim or departed on your trip. Premiums are non-refundable after this period.
Check Your Refund Status
If you’ve already submitted a refund request for an upcoming trip, you may check to see the status of your refund request.
Request a Refund or Reimbursement
Refunds
If there is a flight cancellation or significant delay (>120 minutes), you will be rebooked on an alternative flight, or your ticket will be converted to an eCredit for future travel. However, in some instances, you may be eligible to request a refund* of any unused portion of your non-refundable ticket or for unused trip purchases if you choose not to travel. Please note that most tickets are nonrefundable and not all amenities are refundable; see their individual terms for details. Once submitted, we will do our best to process your request in a timely manner and update you on your refund eligibility.
If we have already canceled your flight, and you would like to request a refund to your original form of payment, please complete the Travel Disruptions form:
If we have rebooked you on a new flight or your original flight was significantly delayed (>120 minutes) and you would like to cancel and request a refund, please do so within My Trips
Please note that we are unable to issue refunds for the following:
Non-refundable tickets that have not experienced a flight cancellation or significant delay (> 120 minutes)
Tickets purchased from third-party travel sites or agencies (please contact the agency first)
Tickets already used for travel
Already submitted a refund request and would like to check the status of your case?
Check Refund Case Status
Reimbursements
If you incurred hotel, transportation and/or meal expenses due to a significant delay or cancellation that was within our control, please submit a reimbursement request.* Once submitted, we will review your request, determine eligibility and update you on the status.
Please note that we are unable to reimburse the following:
Air traffic control delays
Weather delays
Prepaid expenses
Hotel expenses for stays outside of the city of disruption
Delayed baggage expenses
Alternative transportation to your final destination
Lost wages
Ticket costs for missed connections on other airlines
Child or pet care
Request Reimbursement
Already submitted a reimbursement request and would like to check the status of your case?
Check Reimbursement Case Status
*Eligibility for refund and reimbursement requests through the Refund or Reimbursement Request form are limited to residents of the U.S. and Canada only, for flight disruptions caused by factors within Airline’s control. For residents of countries other than the U.S. and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form.
24-Hour Risk-Free Cancellation
As part of our Customer Commitment for customers who book Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.
24-Hour Risk-Free Cancellation
Receive a full refund, which will be automatically issued to your original form of payment
Delta will process the refund of your ticket when canceled within 24 hours of purchase, however, some banks or credit card issuers may initiate a hold of funds on your credit or debit card. We encourage you to contact your card issuer for their specific policies.
Terms & Conditions
No Show Policy
We understand that plans change. If they do, please cancel or make changes with us before your flight departs to maintain the value of your ticket. Customers who do not show up for a flight without changing or canceling their reservation prior to departure will lose the value of their ticket, and we will cancel all remaining flights in the itinerary. As a reminder, Basic Economy tickets are non-changeable.